RETURNS/EXCHANGES

Return & Exchange Policy

EXCHANGES

We are committed to design and manufacture products of best quality and fit.

However, if in case the product doesn’t fit your size, we are happy to help you with a hassle-free exchange process.

All you need to do is to initiate an exchange request through our website with the particular order number within 7 days from the date of delivery of your order.

Exchange eligibility: The product(s) requested for exchange should in resalable condition. It should not be used, washed, worn and must be returned with intact tags and original packaging.

NOTE: Products bought from clearance sale are not eligible for refund/exchange.

Steps to initiate Return/Exchange process through website:

  1. Initiatiate the Exchange/Return Request by submitting the request: RAISE RETURN REQUEST
  2. Reverse Pickup of your order will be initiated within the next 48 hours.
  3. Handover the package to the assigned pickup agent. Product should be unused and should have original tags intact. If tags are not proper or product is not in resalable condition, return will be rejected.
  4. Once the pickup is complete, you will receive the refund in your source method after your email within 24 hours of reverse pickup being completed. Instructions for its usage will be mentioned in the same email.
  5. In Case of Exchanges, as soon as the pickup is done your new order as per your selection will be created and will be shipped in next 48 hrs. You will receive updates about your new order over email and whatsapp.

FOR UNSERVICIABLE PIN-CODES:

In case, your PIN code is unserviceable for reverse pickup with our courier team, we would request you to self-ship the product to us at the following address through a reputed courier service:

Contact:

Email: apricot.official99@gmail.com

  • The tracking details and the receipt of the courier charges needs to be shared with our team to reimburse the courier charges.
  • We will review the return order and initiate exchange/refund process. We will not be responsible for any lost packages and your request will be processed only if the product is delivered to us.